Returns & Exchanges
At Prism, we want you to love your home. If your new piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
2
Prepare the Package
Carefully repackage your items in their original boxes with all protective padding to ensure they arrive safely at our warehouse.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
4
Receive Your Refund
Once our team inspects the returned furniture or decor, we will issue a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing