Frequently Asked Questions
Everything you need to know about bringing Prism into your home.
What is the typical shipping timeframe for furniture?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for select large furniture pieces. This includes room-of-choice placement, assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery progress in real-time.
Are your wood products sustainably sourced?
At Prism, we prioritize the planet. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure long-term environmental sustainability.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.